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Shipping & Delivery

When Can I Expect My First Delivery?

DoggieLawn ships Monday - Friday (with the exception of our XL Local Grass farm). New orders placed before 5:30 PM EST (2:30 PM PST) will ship the same day. You will receive a shipping confirmation email with tracking information once your order ship

When is My Next Delivery?

Follow the steps below to find your next subscription process date. Your lawn will be delivered up to approximately 1 week after this date depending on where you are located. Remember: You could already have a subscription that has processed and is b

New Puppy! Can I Have My First Order Deliver on a Specific Date?

We are unable to provide custom ship date requests as all orders ship out same day if purchased Monday - Friday before 2:30 pm PST. That said, if you need your order to arrive on specific date in the future, we recommend sending us an email at contac

How Do I Find My Tracking Number?

Once your DoggieLawn ships, we'll send you an email with tracking information! If you can't find the email please be sure to check your spam or junk folder. You can also find your tracking number by following the steps below:    1. Login to your Dogg

How Do I Update My Shipping Address?

It's important to note that changes to your delivery address need to be done BEFORE your order has processed. If you need a shipment to go to your new address sooner, update the address online first and then send an email to [email protected] to

My Shipment Is Missing!

Does your tracking number say your DoggieLawn was delivered but you can't find it anywhere?Check with your leasing office and neighbors to see if it was delivered there. We also suggest contacting Fedex at 1-800-GoFedex to have them contact the drive

Damaged Shipment

Send us an email to  [email protected] WITHIN 48 hours of delivery* along with a picture to report the incident and we will contact you as soon as possible to resolve the issue.* Damaged product must be reported via email WITHIN 48 hours of del

DoggieLawn Package Protection

What is DoggieLawn Package Protection?With DoggieLawn Package Protection, you're covered if your shipment is damaged, lost in transit, or marked as delivered but missing. It also covers your lawn in the event it is delivered late and is rotten. This