My Shipment Is Missing!Updated 7 months ago

Does your tracking number say your DoggieLawn was delivered but you can't find it anywhere?

Step 1:Check with your leasing office and neighbors to see if it was delivered there. We also suggest contacting Fedex at 1-800-GoFedex to have them contact the driver and see where they left your package.

Step 2: If you're still not able to locate the shipment, send us an email to [email protected]  or contact us via our Live Chat to report the incident and we will contact you as soon as possible to resolve the issue.

* Delivered but missing items must be reported via email WITHIN 48 hours of delivery by the carrier. Track your order at FedEx.com. Tracking numbers are emailed as soon as the carrier picks your package from our warehouse.

Please note that we do not require a signature release; however, it’s ultimately up to the driver and whether they feel it’s safe to leave your package at your front door. If your driver leaves a notice requiring a signature we recommend leaving a friendly little note for your driver to always leave the grass, even when you’re not home (after all, who would want to steal a box of grass?).

 An even better option is to sign up for FedEx Delivery Manager. With FedEx Delivery Manager you can customize your delivery and give instructions directly to the driver in your area such as “no signature required.” or “leave at front door.” If you have issues receiving packages at your home or office, FedEx also gives you the option to hold your packages at a different location for pick up! You can choose from a local FedEx store, Walgreens, Albertsons or Kroger location! Click HERE to find a location near you.