We respond to emails within 1 business day. 


Chat With Us:
Monday - Friday: 7 AM - 7 PM PST
Saturday and Sunday: 24 hrs.

Monday - Friday: 7 AM - 4 PM PST.

Saturday and Sunday: Closed

DoggieLawn

Getting Started

How Long Will The Grass Stay Alive?

Do I Need To Water The Lawn?

It's Raining. Should I Cover My DoggieLawn?

Bugs

My XL Local Grass is Brown

How Do I Know Which Size and Frequency Is Best for Me?

Plastic Trays vs. Premium Plastic Trays

About Our Product

How Do I Reschedule My Next Shipment?

How Do I Change My Delivery Frequency?

How Do I Change the Size of My Doggielawn?

How Do I Cancel My DoggieLawn Subscription?

How to Add Items Onto Your Next Shipment

Where Can I View My Orders That Have Processed?

How to Redeem a Coupon Code in Your Account

Subscription Management

How Can I Redeem My Paw Points?

How Does Your Doggielawn Rewards Work?

How Does Your Referral Program Work?

How Can I Track My Paw Points?

DoggieLawn Rewards

How Do I Schedule a Training Call?

My Pup Doesn’t Want to Go Potty on the Doggielawn Right Away!

Doggielawn Training 101: For Dogs That Are Used to Only Peeing Outside

DoggieLawn Training 101: For Dogs Who Are Not Housetrained (They Pee Wherever They Please!)

Doggielawn Training 101: For Dogs That Are Used to Using Pee Pads Or Artificial Grass

How Do I Mark the Lawn With the Scent of Another Dog?

Why Is My Dog Peeing Next to the Lawn?

My Dog Is Digging And/or Chewing at the Grass!

My Dog Would Rather Lounge on the Grass Instead of Using It to Go to the Bathroom!

My Puppy Doesn’t Make It to the Grass in Time and Instead Pees Near It!

My Dog Will Go on the Doggielawn, but Will Still Use Other Areas of My House for His/Her Bathroom Break!

My Dog Becomes Hesitant to Use the Lawn After a Week or Two.

Training

When Can I Expect My First Delivery?

When is My Next Delivery?

New Puppy! Can I Have My First Order Deliver on a Specific Date?

How Do I Find My Tracking Number?

How Do I Update My Shipping Address?

My Shipment Is Missing!

Damaged Shipment

DoggieLawn Package Protection

Shipping & Delivery

How Do I Update My Billing Information?

When Will I Be Billed?

Do You Offer a Military Discount?

Billing

What Does Being a DoggieLawn Affiliate Mean?

How Do I Apply to Be an Affiliate?

How Do I Get My Affiliate Link and Promo Code?

I Want to Change My Affiliate Promo Code. How Do I Do That?

I Need Some Ideas to Help Promote DoggieLawn!

Affiliates

Sale Details

I Don’t Have My Puppy Yet. Can I Delay My First Order?

Frequently Asked Questions Regarding Coupon Codes

Discount FAQ

Return Policy

Cancellation Policy

As DoggieLawn is a perishable product harvested specifically for each customer order, we don't accept returns.

As DoggieLawn is a perishable product harvested specifically for each customer order, we don&apos;t accept returns.&#xA0;

You can easily cancel your subscription at any time using our customer portal. Just log in and click the vibrant  'Manage Subscription' button. Instructions are also available here for your reference. While any DoggieLawns you've already paid for wil

You can easily cancel your subscription at any time using our customer portal. Just log in and click the vibrant &#xA0;&apos;Manage Subscription&apos; button. Instructions are also available <a href="https://customer-supprt.gorgias.help/en-US/how-do-i-cancel-my-doggielawn-subscription-114523" rel="noopener noreferrer" target="_blank">here&#xA0;</a>for your reference.&#xA0;While any DoggieLawns you&apos;ve already paid for will still be delivered as scheduled, canceling your subscription will prevent future renewals. It&apos;s important to be aware that we do not offer refunds for products that have not yet been shipped. Furthermore, we do not accept returns for any of our products.If you require assistance with the cancellation process, please don&apos;t hesitate to reach out to us via email at <a data-fr-linked="true" href="mailto:contact@doggielawn.com" id="isPasted">contact@doggielawn.com</a> or through our live chat by <a href="https://doggielawn.com/pages/live-chat" rel="noopener noreferrer" target="_blank">clicking here</a>.

All articles

Categories